Missed calls are missed revenue. A simple text-back workflow can recover leads without adding more admin work.
Quick Start (today)
Set a rule: if a call is missed, send a text-back within 2 minutes (during business hours) or immediately (after hours).
Scripts you can copy
1) Standard missed call
“Sorry we missed your call—how can we help? If you share your name and what you need, we’ll reply shortly.”
2) After hours
“Thanks for calling. We’re closed right now, but we’ll respond first thing next business day. What can we help with?”
3) Booking-focused
“Sorry we missed you. Are you looking to book an appointment or get a quote? Reply ‘book’ or ‘quote’ and we’ll guide you.”
4) Photo/request details
“To help faster, can you share 1–2 details (and a photo if relevant)? We’ll confirm next steps.”
Action Box: missed-call workflow checklist
- Text-back within 2 minutes (or immediately after hours) - Ask one simple question (what they need) - Confirm next steps and response time - Assign a lead owner - Follow up next business day if no reply - Keep a clear path to Contact
Example scenario
A local service business recovers 3–5 leads per week by using a consistent missed-call text-back routine.
Want this wired into your lead system?
BUXI DIGITAL can build a simple lead capture + follow-up system that fits your team.
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